💸 Return & Refund Policy
Your Satisfaction, Guaranteed — Proudly Serving Australia 🇦🇺
At Moonbar Edible, your experience matters. From the moment your order lands to that blissful first bite of a Moon Chocolate Bar, we’re committed to making every step exceptional. As an Australian-owned business, we comply with Australian Consumer Law to ensure your peace of mind.
📦 Return Conditions
To qualify for a refund or return:
- Items must be returned within 30–60 days of the delivery date
- Products must be unopened, unused, and in their original packaging
- Due to the nature of our products, we cannot accept returns on items that have been opened or consumed
- Items must have been stored in a cool, dry place to maintain integrity
🚚 Who Covers Return Shipping?
| Situation | Who Pays |
|---|---|
| Defective items or wrong products sent | Moonbar Edible (We do) |
| Items damaged in transit (Australia Post) | Moonbar Edible (We do) |
| Customer changed mind / Ordered wrong item | Customer (You do) |
We’ve got your back when it’s our fault. For change-of-mind returns, the cost of return postage to our Australian warehouse is the customer’s responsibility.
🔁 Exchanges
We currently do not offer direct exchanges. If you’d like a different flavor or product, simply return your unopened item for a refund and place a new order on our website.
📨 How to Start a Return
Reach out to our Australian Support team at:
📧 sales@lightsteelblue-echidna-502929.hostingersite.com
Please include the following in your email:
- Your Order Number (e.g., #MB-1234)
- Photos of the product (especially if damaged or incorrect)
- A brief description of the issue
Once approved, we will provide you with a Return Authorization and the local shipping address. Please allow up to 3 business days for processing once we receive your item.
💳 Refunds
- Refunds are issued back to your original payment method
- Processing times usually take 3–5 business days depending on your Australian bank
- Original shipping costs are non-refundable unless the item was defective
🇦🇺 Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
🛠 Need Help?
If you have any questions regarding your delivery or our products, we are here to help.
📧 Contact: sales@lightsteelblue-echidna-502929.hostingersite.com